Refund and Replacement Policy

At Essential Innovation, we strive to ensure customer satisfaction with every purchase. This policy outlines the conditions under which refunds and replacements are provided.

1. Refund Policy

You may request a refund under the following conditions:

• Eligibility:

  • The product was damaged or defective upon arrival.
  • The wrong item was delivered.
  • The product does not match the description provided on our website.

• Refund Process:

  • Submit a refund request within 15 days of receiving the product by contacting us at support@essential-innovations.pk.
  • Provide proof of purchase and photos of the defective or incorrect item.
  • Once your refund is approved, the amount will be credited to your original payment method within 30 days.

2. Replacement Policy

If you receive a damaged, defective, or incorrect item, you can request a replacement instead of a refund.

• Eligibility for Replacement:

  • The product was damaged or defective upon arrival.
  • You received the wrong item.

• Replacement Process:

  1. Contact Us: Notify us within 15 days of receiving the item at support@essential-innovations.pk with your order details and photos of the product.
  2. Return the Item: Once your request is approved, return the item to the address provided by our team.
  3. Receive Replacement: Upon receiving the returned item, we will ship the replacement product within 7-10 business days.

3. Conditions for Refunds and Replacements

• Products must be returned in their original condition and packaging, unless the item was defective or damaged.
• Certain items may not be eligible for refunds or replacements (e.g., perishable goods, customized products).

4. Contact Information

For any inquiries regarding refunds or replacements, please contact us:

Email: support@essential-innovations.pk
Website: https://essential-innovations.pk/